Dear Patient 

 

We are delighted to inform you that after this challenging period we are now making arrangements to return to business and are committed as always to your dental health. We hope that you and your family have been safe and healthy. For the patients who have dealt with dental emergencies, we can’t imagine how hard that might have been. Thank you for being understanding. We tried to deliver the best possible care to those of you who were in touch. 

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This is an unprecedented time for all of us and with dental environments being at  high risk of spreading infection we are currently putting in place strict protocols following local and national regulatory bodies to deal with this most appropriately and safely.

At this stage, we are very restricted in the kind of treatments and appointments we can provide hence, as I am sure you would agree, treating genuine emergencies will be prioritised.

 

Please check if any of these concerns are relevant for you:

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Recent dental trauma/pain. Please let us know by calling  01787 247058  a member of our  team will contact you back for further details. Those who have registered their concerns already will be contacted soon. 

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Opened courses of treatment. All patients who could not have all treatment done because of the lockdown will be contacted by our reception team and offered the earliest available appointment slots. 

Active orthodontic treatment. All patients who are currently wearing any appliances or awaiting the start of the treatment will be contacted by our us and will assist you with the rescheduling of all delayed appointments. 

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Routine examination, check-up, hygiene. All appointments will be booked as soon as safety measures and new protocols are in place. 

 

As social distancing is still very much applicable, we would like to take this opportunity to brief you on some of the changes that might affect your appointments:

 

We request that you arrive to your appointment on your own, if you should need a carer they can assist you to the door. If you are the parent of a child receiving treatment, then you may attend with them. 

 

If certain aerosol-generating procedures (AGPS) ie, using the drill (for procedures such as fillings, pulp treatments), are to be avoided, the dentist will discuss alternative treatment plans with you. 

 

There will be limitations on the number of appointments available in a day to allow social distancing between patients. We will conduct a one in one out system.

 

Longer appointments will be offered to complete as many treatments as possible during one visit. 

 

Patients with any underlying health conditions will be offered special appointment slots, like early morning or late afternoon to eliminate the risks of contamination. 

 

Routine screening will be carried out including forms to be filled in before you attend, you will be re-questioned on arrival, and your temperature may be taken.

You may be asked to wear a mask and shoe cover on arrival for your appointment

You may see that our waiting rooms will no longer offer magazines, and so forth since those items are difficult to clean and disinfect. 

 

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. 

 

We hope to return to normal working conditions at the earliest and will keep you updated along the way. Thank you for being so patient in these difficult times, we appreciate your loyalty and understanding!

 

We are looking forward to seeing you all soon.

 

Best wishes Marina, Becky, Jackie, Hayley & Deborah